⚖️ Claimkit

Privacy Policy for Claimkit

Last Updated: 27 June 2026

At Claimkit (claimkit.eu), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service, following the principles of the General Data Protection Regulation (GDPR).

Who We Are (Data Controller)

Claimkit is operated by Amit Paul Lakra, located in Eindhoven, Netherlands. You can contact us regarding any privacy concerns at contact@claimkit.eu.

What Data We Collect

When you use Claimkit to generate a warranty letter, we collect only the personal data necessary to provide our service:

  • Personal Identification Data: Name, address, email address.
  • Claim-Related Data: Retailer name, product name, country of purchase, purchase date, and a description of the fault.

Why We Collect Your Data (Legal Basis)

We collect and process your data based on specific legal grounds:

  • Performance of a Contract: We process your name, address, email, and claim-related data to generate your warranty letter and deliver the PDF to you, fulfilling our service agreement.
  • Legitimate Interest: We may use your email address to send a reminder on day 14 after your initial claim letter was sent, which is in our legitimate interest to help you pursue your consumer rights, provided this does not override your fundamental rights and freedoms.

Who We Share Your Data With

To operate Claimkit and provide our service, we share your data with the following third parties:

  • Lemon Squeezy: Our payment processor and Merchant of Record. They handle your payment information and applicable EU VAT automatically. Your payment details are processed directly by Lemon Squeezy and are not stored by Claimkit.
  • Resend: Used for sending the generated PDF letter to your email address and any subsequent reminder emails.
  • Supabase: Our database provider, where your claim data is stored securely. Supabase servers are located in Frankfurt, Germany.

We do not sell your personal data to any third parties.

Data Retention

We retain your claim data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specifically, your claim data is deleted 90 days after the 14-day deadline expires, giving you sufficient time to follow up on your claim.

Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

  • The Right to Access: You have the right to request copies of your personal data.
  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions. You can exercise this right by contacting us at contact@claimkit.eu.
  • The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: contact@claimkit.eu.

Complaints

If you have concerns about our data processing practices, you have the right to lodge a complaint with the Autoriteit Persoonsgegevens (AP), the Dutch supervisory authority for data protection.

Cookies and Tracking

At launch, Claimkit does not use any cookies beyond those that are strictly technically necessary for the operation of the website (e.g., session cookies). We do not use analytical cookies, tracking pixels, or any other technologies designed to track your activity across the internet.

Language

This English version of the Privacy Policy is the authoritative document. We may provide translations into other languages such as Dutch (NL), German (DE), and French (FR) upon request, but these translations are for convenience only.